Privacy Policy

Look at Them Shine is a UK-based cleaning company. We are the data controller for personal information collected through our website and in the course of providing our services. You can contact us at: Email: hello@lookathemshine.co.uk Phone: 07583 297 691

We may collect the following personal data when you use our website or contact us: • Name and contact details (email address, phone number, postal address) • Details of the services you enquire about or book • Payment information (processed securely — we do not store card details) • Communications you send us, including emails and form submissions • Technical data such as your IP address, browser type, and pages visited (via cookies) We only collect information that is necessary for the purposes described in this policy.

We use your personal data to: • Respond to your enquiries and provide quotations • Book and manage cleaning appointments • Send service reminders and follow-up communications • Process payments • Improve our website and services • Comply with our legal and regulatory obligations Our lawful basis for processing your data is primarily contract (to deliver the service you have requested), legitimate interests (to manage our business and communicate with customers), and consent (for marketing communications, where applicable).

We do not sell or rent your personal data to third parties. We may share your information with: • Trusted service providers who assist us in operating our business (e.g. scheduling software, payment processors) — bound by confidentiality agreements • HMRC or other regulatory bodies where required by law • Our insurers, where necessary in connection with a claim We will never share your data with third parties for their own marketing purposes.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Customer records are typically retained for 6 years following the end of our relationship, in line with UK tax and contractual obligations. Enquiry data from individuals who did not become customers is deleted after 12 months.

Under UK GDPR, you have the following rights: • Right of access — you can request a copy of the personal data we hold about you • Right to rectification — you can ask us to correct inaccurate or incomplete data • Right to erasure — you can request deletion of your data where we no longer have a lawful basis to hold it • Right to restrict processing — you can ask us to limit how we use your data • Right to data portability — you can request your data in a structured, machine-readable format • Right to object — you can object to processing based on legitimate interests or for direct marketing To exercise any of these rights, please contact us at hello@lookathemshine.co.uk. We will respond within one month. If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use: • Essential cookies — necessary for the website to function correctly • Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics) You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website. By continuing to use our site, you consent to our use of cookies as described above.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our server. However, no internet transmission is completely secure. If you have any concerns about the security of your data, please contact us immediately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us: Look at Them Shine Email: hello@lookathemshine.co.uk Phone: 07583 297 691 Hours: Monday–Saturday, 8am–6pm